Pepperfry.com — Order #[protected] reverse pickup not addressed since 20 days

Address:560103
Website:Pepperfry.com

I raised the request for reverse pickup for order #[protected] on 9th Nov and I was promised that it would be done by 12th Nov. But it was never done even after umpteen calls to customer care. I was scheduled to go out of country from 13th Nov to 22nd Nov and hence I asked them to expedite the request as I wont be available after 13th for days. But it was never done. Next when I came back, I reinitiated the request on 23rd Nov and till now there is no status update. I am daily wasting my 1 hour time on this with the customer service agents but its proving to be useless as they keep me on hold for 5 mins every time I call and then come back with the same reply that I will get a call by "tomorrow" which never comes. My money is stuck with you. Now I just want my money back. Refund me my money and take your own sweet time to take back the item !
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