[Resolved] Pepperfry.com — Ordered furnitures worth INR 16000 approx. on 9th July 2014, no delivery till now after repetitive follow ups

Peeali Sarkar

from Guwahati, Assam

Address:

Kamrup Metropolitan, Assam

I had ordered furniture's worth INR 16000 approx. On 9th July 2014. One dinning table worth INR 7499 which was about to be shipped on 23rd July 2014 and a wardrobe worth INR INR 7000 on 20th July 2014 which was about to be shipped on 30th July 2014. But till date I havn't received the products and whenever I call the customer care executives they do not have proper information about the whereabouts of the products. Since last 20 days, whenever I call them they inform me that i will receive the products in next 7-10 days but till now I havn't received the products.

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Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2015

Pepperfry Customer Care's response Dear Customer, At Pepperfry we do not intent to disappoint our customers and disappointed to hear about your concern. While our apologies may not lessen the inconvenience caused to you, we sincerely extend the same. We agree that such standards of service are not acceptable and will take care that such lapses do not recur. We will be in touch with you to redress the issues you’ve raised. Request you to please help us with your order ID so we can trace the root cause of the problem. Regards, Team Pepperfry.