TDR Refund — TDR Refund

Address:

Mumbai City, Maharashtra

Dear Sir,
I filed a TDR on 27/12/2014 under Part partial confirm ticket, IRCTC rejected my TDR saying i have to give some TTE certificate which has to be issued by Ticket collector to the confirm ticket member. My father is not aware about this kind of certificate nor even ticket collector informed him about the certificate.
Now, IRCTC is rejecting my TDR application saying failure to provide TTE certificate. I mailing them and called on customer care to make them understand that its Ticket Collector responsibility to provide following certificate to traveler.
I hope you understand that not every passenger is aware of all the rules and regulation (railways rules keep on changing) its duty of the person to inform the passenger about these rules.
Hope to get a positive response from your end.

Regards,
Ankita Singh