[Resolved]  Philips — Complaint on philips 40 Inch LED TV

Address:

Bangalore, Karnataka

I brought a 40 inch LED TV on 9/02/2013 and after 8th month i observed problem on screen. I logged a complaint ( pblr[protected] ). Initial they told panel is gone required to replace and then told the panel stock is not available so provide us a scanned copy of you bill will replace the product. There after no response from servicing center. when ever i called them, they says today our technician will visit your place but no one came to fix the TV. After so much followed up finaly they visited and taken the snap short. after10 day when i called up for status they says final approval in process but they dont know when will get approval. finaly they told they got the approval. but still they delaying to deliver panel. i spoke to ASM customer care and servicing center but no proper seponse. it is been 45 day's i am following up with them to get repair my TV. I am complety fed off with such kind of Philips's Servicesd. below mail communication with customer care. Date:07/11/2013 Hello Sir, I brought a 40 inch LED TV on 9/02/2013 and after 8th month i observed problem on screen. I logged a complaint ( pblr[protected] ). But still the problem is there, initial they told panel is gone required to replace and then told the panel stock is not available so provide us a scanned copy of you bill will replace the product. There after no one is responding from servicing center. when ever i called them, they says today our technician will visit your place but no one is coming to fix the TV. how may days i have to wait to get repair my TV. From last 15 days i have been following with customer care and servicing center people but things are not sorted out. I am seriously disappointed with such kind of service which i have not expected. Kindly repair my TV repair ASAP. Date:08/11/2013 Dear Sir/Madam, , We do apologize for the inconvenience that you are facing with our product. Thank you for contacting we are looking into your complaint in priority, soon we will resolve and make it complete. Thank You. Regards, Philips Television Customer Care