Philips India — 46" LCD "under diagnosis" since 15th Feb 2015...no response | |||
Dear Sir The issue is related to my 46" Philips LCD TV. In December 2014, the TV went dark and was not starting / booting. I gave it to the authorized Philips center M/s Service Point, M.T.H. Compound, Barwali Chowk – Indore 452006 and in 20 days the gave the unit back, repaired and with the warranty of 3 months. In Feb 14, the same problem resurfaced & since 15th Feb the unit is at the service center "Under diagnosis" with no solution as what has happened.The service engineers are taking their own time, have taken long holidays and have their own agenda with no information of what exactly is the problem. i was told that the software inside is the problem, the got the software in 10 days and reinstalled, no success, then i was told that the scalar board is corrupted, again a new scalar board was ordered, after fitment, no success now that say that the panel is corrupted, which was never the problem.!!! I believe to provide a standby comes under the company policy and is the duty of the service center, but it was never given, after 25 days wait a standby was provided which was again taken back as it was from a second customer. My complaint id at the customer care is PIND[protected] I am sick & tired with the way people are giving assurances and don’t work. The service engineer Mr. Sharma is one person who just knows how to talk and has no ethical values. Request an immediate response; else I am ready to take it to the next level. Regards Aashish N Singh [protected] Was this information helpful? | |||
Philips India customer support has been notified about the posted complaint. | |||
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