Philips India — 46" LCD "under diagnosis" since 15th Feb 2015...no response

Address:Indore, Madhya Pradesh

Dear Sir The issue is related to my 46" Philips LCD TV. In December 2014, the TV went dark and was not starting / booting. I gave it to the authorized Philips center M/s Service Point, M.T.H. Compound, Barwali Chowk – Indore 452006 and in 20 days the gave the unit back, repaired and with the warranty of 3 months. In Feb 14, the same problem resurfaced & since 15th Feb the unit is at the service center "Under diagnosis" with no solution as what has happened.The service engineers are taking their own time, have taken long holidays and have their own agenda with no information of what exactly is the problem. i was told that the software inside is the problem, the got the software in 10 days and reinstalled, no success, then i was told that the scalar board is corrupted, again a new scalar board was ordered, after fitment, no success now that say that the panel is corrupted, which was never the problem.!!! I believe to provide a standby comes under the company policy and is the duty of the service center, but it was never given, after 25 days wait a standby was provided which was again taken back as it was from a second customer. My complaint id at the customer care is PIND[protected] I am sick & tired with the way people are giving assurances and don’t work. The service engineer Mr. Sharma is one person who just knows how to talk and has no ethical values. Request an immediate response; else I am ready to take it to the next level. Regards Aashish N Singh [protected]
Was this information helpful?
No (0)
Yes (0)
Philips India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Philips India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    25%
    Complaints
    1700
    Pending
    0
    Resolved
    422
    Philips India Phone
    +91 22 6691 2000 [Mumbai]
    +91 80 4189 0000 [Bengaluru]
    +91 44 6650 1000 [Chennai]
    Philips India Address
    9th Floor, DLF 9-B, DLF Cyber City, Sector 25, DLF Phase – 3, Gurgaon, Haryana, India - 122002
    View all Philips India contact information