[Resolved]  Philips India — Brand new toaster giving burnt toast on even minimum settings

Address:

Mumbai City, Maharashtra

I bought a Philips Electronic Toaster Coolwall, HD 4823/01 from Vijay Sales, Mahim on the 21st of October 2014. On using it even at the minimum settings, the toast was coming out burnt, in other words the thermostat was not working. I took it back to the shop on the 23 rd of October 2014. They took down my landline and mobile number saying that the toaster will have to be tested and that the company person would be sent to my residence for this. The next day the shop person rang up saying that the home visit had been discontinued by the company and to bring the toaster to the shop and to leave it there till it was seen by the company person. We were reluctant to leave the toaster at the shop since we did not want them to fob us off with the defective piece after fixing it with a thermostat acquired locally. We said that the piece would have to be tested in front o[censored]s.The shop person rang up at 7.30 pm on Saturday the 25th of October 2014 asking us to bring the toaster immediately. I could not leave the house at that time since I had guests (Diwali) and asked for an alternate time. The person promised to ring up and give an alternate date and time. However we have yet to hear from Vijay Sales. Also they are not picking up the phone at the number they have given us. Kindly look into the matter at the earliest. Preeti Shanbag