[Resolved]  Philips India — Complain Against Replacement

Address:

Kolkata, West Bengal

Dear Sir/Madam, My self Rinku Sahoo from Ek ford road, P.O-Sukchar, Dist- 24pgs(N), State - WB, P.S - Khardah Kolkata - 700115, Contact no -[protected]. Complain No - PKOL[protected]. I bought a Philips TV Model No - 21PT4327/V7AU from Sathi Traders (Address - RN Avenue, Sodepur, N24pgs) on 21st october'14 and it was delivered on 22nd october'14. But in that day we found there is a display problem in our Tv.Next day was a Holiday that is 23rd oct'14. So my father went to Sathi Traders with that TV on Friday that is 24th oct'14 to show them the problem and request them to replace it but they ignored it and said there is 1 year warranty so why you are worried about it if there any major problem increase in this one year then call to the service center they will repair it. Now my question is why do we take this TV in bad condition. We bought a new one so why do we repair in 2-3 days. After 1-2 year what will happen with this.We are very poor so that we can't buy a new one in every year. So I have called to philips customer care no - [protected]. I told them about the problem that executive said ok our technician will go to your home if there is a major problem we will replace it or if it is a minor problem we will repair it.In that time also I said why do you repair it we want to replace it.We don't need it. Again they said the same answer then I said ok.After that they send their technician on monday that is 27 th oct'14 he came and seen the problem. After that he said it is a new Tv manufactured on sep'14 if I open it to repair the minor problem in that case if a major problem arise what will you do it is better not to open this and repair this.Nothing will happen in this small problem.Then he gave a paper to my father to sign on it as he has came our home and he has solved the problem my father given the papers with sign.Now my question arise what kind of technician they have who said if he repair something they will damage the other part of the Tv .How could we trust on their servicing? In future if we face problem who will help us this kind of technician who don't have any confidence in them. A new Tv they cant repair so how can they repair a damaged tv. For that again I called to customer care and again I explain the problem and request them to replace the Tv they said wait for a while I am transferring your call to our senior manager but they said all the lines are busy. In this way I tried several times the lines may busy or they hold my call, or said it is an incorrect no. I have no other option to complain my problem after several request they not helped me.Please help us.If you help us we will be very thankful to you.