[Resolved]  Philips India — Home theatre dvd player & fm radio not working

Address:

Thane, Maharashtra, 400601

Purchased home theatre htd 5550 in around june 2016. The dvd player and fm radio not working from day one. Lodged complaint and the technician visited after a week, cleaned the lens and it started working temporarily. Fm radio he suggested to use long wire. After 3-4 days it again stopped working. Again booked complaint and again technician cleaned the lens and went away. Fm radio he said the problem is in thane area where fm signal is not available. I showed him how other fm radios are working in my house. He went away and again next day dvd player stopped working. Again booked a complaint. The technician phoned and said lens mechanism needs to be changed but there is no stock. After a week he phoned and said stock is available and he will visit. Now after about more than 10 days the fellow didn't turned up and my system is without dvd player and fm radio. Such big business house is not having the stock of small spares and treating the customers in very bad way.