Philips India — HR 1861 Whole Fruit Juicer not up to the mark

Address:

New Delhi, Delhi

Team, I wanted to bring to your notice an issue which I am facing with a product purchased from Philips. Even after consecutive complaints with customer care I have not been assisted with a satisfactory answer from the company. I had purchased a Philips Juicer HR1861 which is a high end product from their company (~Rs.9000 cost) from Delhi on 6 Dec'2014 with an assurance from the dealer that it can work with whole fruits. This is also mentioned on the company's website and its product description.The juicer is equipped to handle whole fruits without any kind of peeling or de-seeding. However, on the contrary this is not true and cannot handle seeds. We have been reaching out to customer care since 2 months however the company is not able to provide any help. We also reached out to the dealer from whom we purchased the product but instead of helping us with this issue he replied with a very bad behaviour with my parents also not using the right language. As the product is under a warranty status as of now we request you to kindly assist in helping us rectify this issue and get our product replaced. We would also request you to kindly file a complaint against the dealer for using wrong language and behaviour with his customer. Details are given below: Dealer Name: Monga Electronics Address : F-6, Vijay Chowk, Laxmi Nagar, New Delhi - 110092 Bill Number : 4578 Dated: 6-Dec-2013