Philips India — Installation of DVD player... Pathetic Customer Service..

Address:

Hyderabad, Andhra Pradesh

Hi... I bought a led TV and home theater during diwali.. While d TV has been installed, I m still waiting for the installation of the DVD.. Several calls were made to the retailer reliance trend but they didn't send any technician till date.. First time called up the phillips customer service.. Neha was helpful in taking a compliant.. But rest of the staffs - disgusting.. Pathetic.. Horrendous.. Zero conviction on customer service... Chi... U guys at the mgmt.. Pls understand tht in today's competitive world u wld b left behind i[censored] have this kind of workforce at the ground level.. Prashanth a big of lier with fake accent.. Shivakumar came on call as supervisor and was fumbling from d beginning.. Jokers.. Managers r always busy.. They are paid to take care escalations and that is wht they avoid .. Wht r u paying them for..??? Mr Ved Sinha, so called manager comes on call and tries to justifies his team member's behavior... Good lord... Wht a bunch of jokers u got in ur workforce... Whr is d focus on customer??? And upon asking his manager to be on call is when he understood the situation and started apologizing.. Whr is Phillips brand??? What's wrong with u guys???