[Resolved]  Philips India — Not work TV

Address:

Chennai, Tamil Nadu

From SANTHISANKAR, No:84/45, Bajanai koil street, Saidapet road, vadapalani, Chennai-600026 Contact no:[protected] To The Manager, Respected sir, We purchased PHILIPS LED 32PFL4738 Television on 29.11.2013 at VASANTH&CO located in north usman road, T.nagar, Chennai-600017.On the next day of purchase, our tv doesn’t switch on.Then we reported to the salesman in vasanth&co showroom.He replied that” disconnect the power cable and reconnect the power cable”.Then there is a problem in using a pendrive and CD player.These are the primary complaints.After 8 months again there is a problem in switching on the tv that is only the standby light blinks but the tv doesn’t switch on.So we complained to the customer service center about the problem in the tv.As a result they sent a technician to rectify the problem in our tv.After verifying the problem the technician said that there is a fault in the board and also the display and he asked us to pay Rs.3893 for the board and Rs.14000 for the display.On having warranty period why should we pay that much for the tv.We are a middle class family and On trusting the Philips brand only we purchased a tv on lending money from someone.But now, for the fault in the tv the technician from Philips customer care asking us to pay the money to replace the faulty items.So We are not satisfied with the service against the fault we reported .So please take necessary steps against our complaint. Thanking you your’s sincerely, Santhisankar