Philips India — Phillips authorized service center not responding properly

Address:

Chennai, Tamil Nadu

Dear Sir,

This is to inform you that, my TV ( CTV Model – 29PT3223 ) Model was not working suddenly and we have made complaint in Philips Customer Care and they have sent Mechanic from your below authorised service centre for check and repair work :

M/s Techno Smart Services
1/A, PE Koil Nath Mada Street,
Ayanavaram, Chennai – 600023
Contact No. 43181001, 4318006, 43556915

The above service Centre has sent his person and collected the Philips TV from house ( Job Sheet Indore No. 2697 ) on 30th July 2014 and till date not repaired the TV and telling that Spare Part not received from Philips Company. Resulting which from last 12 days I don’t have TV at home and finding difficulties in managing kids.

The above Service Centre is not taking proper ownership and I don’t know the real issue whether it is from Company side or Service centre side.

Till now I must have called 20 times to the above service centre and not getting any proper response till date. The matter is serious and request you to intervene immediately.

Kindly Service the required spares to the above service centre immediately, so that I can get my TV within next 48 hours, failing which I will be forced to go for Consumer Court due to mental disturbance.

The Service Centre first told in 2 days they will repair and give the TV and now there is no commitment on this.

An early action would be highly appreciated.

Thanks & Regards
Chatterjee V
GM Sourcing
Contact No. [protected]
Flat No.203, 2nd Floor, Tower – 3,
SKYCITY
Vanagaram-Ambattur Road,
VANAGARAM, CHENNAI - 600095