Philips India — Purchased Philips Juicer on 23..02.015

Address:

Madurai, Tamil Nadu

Sir/Madam, I would like to bring it to your kind notice that I purchased a Philips Juicer on 23.02.2015 and the lid of the juicer got damaged on 23.02.2015 and returned it to Anantha & Anantha, Bye Pass Road, Madurai with the warranty card. It was sent to the same day to Madurai, Tamil Nadu, Philips service centre immediately. I followed with Anantha, the store I purchased about the fate of the Juicer and they said it was sent to the Philips service centre same day (complaint no: 1901). I was not satisfied with their reply because I approached several times Anantha stores. They immediately dialed Mr. Subramanian, Sales Manager, Madurai Region, Philips immediately on 25.03.2015. He promised me that it was the fault of the store I purchased as they did not follow it up. They did nt take the complaint seriously. I followed Mr. Subramanian for a week continuously. Every time I called him he made false promises. Ultimately I approached the Philips service centre last week. They informed me their complaint no 44078 and finally said that they recommended for replacement of the Juicer. The company considered it and given 1138 for the approval number. They checked with them but not yet reached Madurai. They asked for two days as they mailed to appropriate authority to confirm the status of the same. I waited for 4 days no confirmation given by. Today I visited the Philips service centre, they said we attend to your juiceer the complaint may be set right in one or days as per the advice of Mr. Subramanian, Sales Manager, Madurai. His contact mobile is [protected] . How could a reputed like Philps India employ such people giving false commitments to the customer. I am lodging this complaint after taking so much of time. I have also enclosed the complaint receipt from the Anantha store and also the complaint no and the replacement request number written and given the Philps service. Please check with them. Now they say that they set right the problem and give it to me. Why they took so much time to take this simple decision. What went wrong. Then what about the replacement request given by the service and approved by the company. I leave it to the Company you decide what is right. Yours sincerely, Shankar [protected]