Philips India — STRONG COMPLAINTS AGAINST PHILIPS SERVICES AND CUSTOMER CARE

Address:

Mumbai City, Maharashtra

Dear Customer Service Manager, This has reference to purchase of a product from E-commerce website SNAP DEAL (Philips TV Set 32PFL5039/V7, 32" SET ) and the same got delivered to my home. Post Delivery, I immediately called to your customer care number[protected] to request for service engineer to install TV set at my home. The request was made on 30 Jan, at 8:05 PM. I had received assurance that service engineer will approach me within maximum 24 hours’ time with Complaints Number PMUM[protected] and Code R45702 However No - body has approached me till date and time to entertain calls and provide service. Today, on 31st Jan, I called to your customer care number 7 times, and had received dirty/apathetic responses. My last call was with Mr.Satosh, who refused to connect me to his supervisor. This looks like an apathetic response from Philips India, and need to be dealt very strictly within an international. What I am expecting from this compliant 1.Sacking all people including service engineer, and customer service agents for negligence of duties immediately. 2.My product should be made completely free of cost immediately. I am contemplating for filing cases against Philips for wilfully neglecting customers for services post product sales, and also highlight the issues over social media- LinkedIn, and Face book. Since I am an alumnus of IIM A I will also highlight this case in our discussion, and case studies and quote Philips India to become a good case study for number of B-School pupil since this strongly points 1. Lack of customer centricity 2. Wilfully neglecting customers 3. Organisation thought process about quality services, Timely Delivery 4. Employee/Associate Attitude 5. Completely a Money Making Notorious organisation 6. No Corporate social responsibility I hope to receive your response over the matter highlighted above. Regards, Rahul Dwivedi [protected]