[Resolved]  Philips India — TV complaint

Address:

New Delhi, Delhi

sir I am Mamta goel resident of delhi staying in Nangloi has taken your philips Lcd tv on Febuery 2011. Model no is 32PFL3305/V7. NOW The problem is whenever we switch on the tv its all black and very NOISE & SOUND POLLUTION. so we called the customer care no of philips ([protected]) 13/7/14 or might be 14th. finally one engineer came on 15/7/14. he came only for 4 mins didn't check the tv he just switched on and said there is problem in card so it has to be changed and it will cost 4000 rs something. he charged 780 rs from us. after that we decided to go head with then and called again to same no and asked them to change this. we registered this complaint lots of time the one of the agent said they will take new complaint on 28th of july 2014. next day we called them again they said card is not available.it will take 1 week.we again called them they said the same thing. they kept us telling us new story every time then finally i called on [protected] this no and i got the reply that (we do not know how long it will take, it might take 1 month also or little more)so what we can do now for you that we can repair your card and will give you back in week time and it will cost 1500rs more. then my husband called another engineer he checked it out and said your card is perfectly fine and the problem is in screen not in card it was completely fake commitment.we want compensation for that