Philips — regarding service of philips DSP75U home theater woofer complaint

Address:

Kanyakumari, Tamil Nadu

I had complaint with the bass woofer of philips DSP75U within one month of my purchase. Complaint: When I press the buttons in remote the woofer put a boom sound with each time i press the buttons. Even though i change the bass volumes, there is neither decrease or increase in bass effect. At particular volumes the bass speaker sounds as a normal speaker with no bass and in another volumes there is no sound at all. I contacted my local service man on friday 11/04/14. he told that he will be coming on monday 14th. while i contacted on monday, he told that he will come on wednesday16th at 10 AM. while i contacted on monday he told that he will come quickly. I waited fo him. again i called him in evening he didnt picked the phone. I contacted the philips consumer service number[protected]. he told that he will arrange within 8 hours. Again i contacted and they told me to wait for one day. I waited and no one contaced me. I got irritated and called the service person"s number. he didnt attend the call. So i called consumer care number. They told that it will take upto 15 days. The person is half an hour distance from my home. I dont know what to do????? So i putting my complaint here as suggested by my friend.