[Resolved]  Pizza Hut — Bad online service

Address:New Delhi, Delhi

Hello, My family is a big fan of pizza hut and have been regularly ordering from your chain of stores. Pizza hut came out with a scheme recently of 'buy one get one free' during the footbal world cup. The offer is valid on online orders only and between 9 p.m. - 11 p.m. So, today i tried to order, but your servers were down as always. I then called and told this to the person on the phone. He said that it was a ' server fault' and they could not help me on that. The scheme was valid on 'medium sized signature/supreme range'. The person on the phone said that he would "on his behalf" let me get the offer on 'supreme range ' only. So in the end i had to change my order. This ' server fault' of pizza hut is very frequently . It would make one to beleive that pizza hut india is running a scam. A scam of luring people with great offers and later disapoint them with ' server faults' and forcing them to go for the expensive items. I feel cheated as i had everything set up for the night ( the match - italy vs uruguay, the pizza of my choice), but guess what ? the damn scheme was not available to me due to your 'faulty server'. Thus, ruining the night completely. I am dissapointed by your online services and henceforth will look to order from other outlets which have a functioning server. Thank you, Ankit Mittal
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Aug 14, 2020
Complaint marked as Resolved 
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