Pizza Hut — confirmed order not delivered & lied

Address:

Ghaziabad, Uttar Pradesh

My daughter ordered pizza on 14th Feb at 2034 hrs over phone through contact no. [protected]. Delivery to be through Crossings Republik-GZB outlet in the crossings Republik itself Order was confirmed to her & informed that delivery would take 40 minutes due to rush at the outlet At 2140 hrs when I called up, I was told that it would take further 20 min. due to heavy rush at 22010 hrs, when I contacted I was told that the order has been dispatched & would take 10 min. to reach.This time I demanded to know why it has taken so late or there is other problem. I was assured that it would not take more than 10 min.however the telecaller also assured that he would call me back to ensure that the delivery has taken place. I again tried at 2240 hrs but could not get through the phone Is this how the so called great food joint deals with its clients. How would you pacified a child if her plan with friend & family fail.I tried to get her to pizza hut next day but she simply refused & we had to go to Dominos (11 km from my house) Are employees in Pizza hut trained to lie. At least Pizza hut should be ashamed enough to call back to say that the order has been cancelled. Had the manager of the outlet been in my team, he would have been fired for this. Praveen singh Chauhan ([protected]@hotmail.com)