Pizza Hut — Delivery was 20 minutes late

Address:

Kolkata, West Bengal

We ordered a pizza on Saturday 25 April which was supposed to be delivered at 19:27 hours. The delivery boy called Around 19:10 hours to confirm the address, and though I never mentioned my floor number to him but he knew the address as he had delivered pizza in the same address earlier to our neighbour. However it was surprising that later he denied the fact of knowing the address and said that the address which was given was wrong hence he was lost on his way. The order came at 19:47 hours which is 20 minutes late than its scheduled delivery time, hence we were supposed to get the pizza for free. I didn't want to argue with the delivery boy so I paid the amount but I am not happy with the way the order was handled and the promise was not kept.