[Resolved]  Pizza Hut — false delivery claim within half an hour or get pizza for free

Address:

New Delhi, Delhi

Very disappointed with your service..today I ordered pizza in delhi for home delivery at 11:37am and as per your half and hour policy it was supposed to be delivered within half an hour or it should have been given for free..after few minutes got a call stating that the pizza would be delivered by 12:30pm as the karol bagh pizza hut branch opens at 12pm..I agreed to that also..again pizza was not delivered by 12:40pm then I called up customer care again and they said that it will be delivered soon..finally aftr making 3 calls pizza was delivered at 12:57pm and to my surprise the delivery guy was not ready to go without money whereas as per your policy this pizza would have been delivered for free..he said to us that the outlet opens at 12pm and then it takes 10mins to heat the oven and further excuses..when pizza hut is not serios about what the advertise then why to fool customers with this half an hour or free pizza policy..to my surprise I ws charged for 5 ketchups as i asked for it but aftr delivery boy left with money, I realized that he didnt even give ketchups..we called to the customer care again and explained the whole situation to them..it was told to me that the manager of karol bagh outlet will call up and will refund the amount..but nobody even called leave about refunding the money..my order number was[protected]..I am not pissed off for not gettin the pizza for free but pissed off with your service and your false claim to deliver it with in half an hour or get free..dominos delivery system is far better than yours, atleast they deliver what they claim unlike you..I am never gonna order homedelivery from pizza hut..hope your management looks at this issue..