Pizza Hut — Indecent behaviour

Address:

Gurgaon, Haryana

Most horrible, obnoxious experience faced with you guys..we placed online order at 8.45 pm for a delivery in DLF Phase 3 and precisely (pl note) after waiting for an hour (ideally pizza gets delivered in 30 mins) we got a message "your pizza has been dispatched)..ok we were waiting..n waiting n waiting till 10.15 pm..i asked my husband to check whats gone wrong..pizza as they promise should reach us within 30 mins but we have been waiting for almost 1.5 hour..to our astonishment when we called the call center we came to know our order was cancelled..WOW..no call from anyone, no sms, on the contrary when we called..an convenient answer was..Sir must have gotten cancelled from the outlet..WOW AGAIN..but sir dont worry, someone will call you back within 5 mins..anyways..we had lost hope that someone would call back...but no we were wrong..at 10.40 pm we did get a call from Ashish and he said " SIR its ok, the order was cancelled by the outlet and there is nothing we can do... U can do guys..learn some courtesy, basic manners, time adherence and take some training on customer service from Dominos