Pizza Hut India — Non receipt of refund against failed transaction

Mustafizur

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400051
Website:	www.pizzahut.co.in

This is to bring to your kind notice that I have tried twice to book my order online for pizza on 07 October 2016, and both the time transaction failed due to some server issue at yours whose screen shot is attached for your kind reference. However, my account was debited twice by amount Rs. 816.00 & Rs. 977.87 respectively, as shown in the attached bank statement of mine.
Since then 12 days have been passed and I did not received any reversal credit into my account. As per your representative on call, amount is supposed to be reversed within a week.
Please look into the matter and do the needful on an urgent basis.
Regards,
Mustafizur Rahman
Mob: 91-[protected]

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Comments

Pritpal singh arora

from Kolkata, West Bengal

I visited the outlet with my family and got a chipped glass which created a cut on lips moreover the service charges was added in the bill and VAT was added in the amount which was the total of food bill and the service charge..however as per law taxes are added on food not on service charge. Please get this sorted.