Pizza Hut — Late Delivery of Pizza but no free pizza as per their service guarantee

Same case with me too.. I order the pizza via foodpanda and got the confirmation via sms
from foodpanda at 10:34 pm. I got the call from the delivery boy at
around 11:05 pm about the address. I thought that fine .. Anyways he
went back to the store saying that he couldn't find the address( when
already I had order 3-4 times from the same same store). later at around 11:20 I got the call from the pizzahut
store saying that delivery boy has returned and I need to come at some
specific place to get it collected . I told them now I wont pay for it
since it has already been delayed by 30 minutes. The store manger didn't
agreed giving foolish excuses about address and saying that on wednesdays the time limit is not 30 min and is 1 hour .So I told him to cancel the order since I wont be paying for it.I got the sms therafter
that my order was cancelled and I would get discount of 500 or a pizza
free. But I never got the free pizza and the discount. I am not sure if
it an issue with specific pizza hut store, since they might be taking
the free pizza or pizzahut
just don't bother with their service guarantee (its just for cheating
customer). Any ways .. I wont be ordering pizza from pizza hut ever in
my life. My order number was[protected]. Let me now if there is any
way this could be given to pizzahut customer care.