[Resolved] Pizza Hut — Non delivery of confirmed online order | |||
We had placed an online order vide no.[protected] on 31st dec 2014 at 10.15 PM. The order was not delivered to us inspite of our continuous follow up at the customer care, wherein we got an assurance every time that it will be delivered in next 10 - 15 mins. To our surprise, at 11.30 pm, the customer care numbers also went off the service and we were clueless about the status or delivery of our order. The mental and emotional harassment and embarrassment before our guests is totally unacceptable. When the world was celebrating the important moment of the stroke of midnight and advent of new year, we and our guests were hungry, in despair, angry, helpless and harassed. What a start to the new year!! Courtesy Pizza Hut. !! We will ensure to escalate the matter at all forums till a satisfactory resolution is provided. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
VERY BAD QUALITY (MY LAST PIZZA ORDER EVER FOR PIZZA HUT)
QUALITY OF RS_405 PIZZA IS SAME AS RS_100 PIZZA. DOMINOS PIZZA VEG SINGLE IS FAR BETTER THAN YOUR SIGNATURE PIZZA. BYE BYE PIZZA HUTCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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+91 12 4402 5100
12th Floor, Tower D, Global Business Park, Gurgaon, Haryana, India - 122002
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Order was delivered at 10:50 pm after 4 calls to call center (incl a 30 min call) and 3 calls directly to store.
No communication from Pizza Hut about delay or cancellation. When asked about the 30 mins guarantee, I was told that since it is an online payment, amount cannot be refunded. Never again will I pre-pay and never again Pizza Hut.