[Resolved]  Pizza Hut — non delivery of pizzas even after 02 & 1/2 Hrs wait

Address:

Mumbai Suburban, Maharashtra

Date - 15/03/14 This is with reference to our order to the outlet of Pizza Hut at Andheri east which is the nearest to our place i.e. Sakinaka Junction Andheri East.The order no.3373 & 3374 which was 02 Non veg Pizzas and 01 Veg Pizza and 02 Choco Mousse and 02 Choco Truffle Cake which was ordered at 02:00 PM. We got the confirmation at 02:21 that the Pizzas are on the way and we had confirmed that it will reach within 30 Mins. After 02:45 PM we called up to check whether it was on the way at that time one executive named Satish informed us that it is already gone from the store and it will reach within some time.We waited for some more time it was already 03:15 PM and called again to check about the same but this time the call was put on hold stating that it will be transferred to the Manager, we waited on the Hold but no reply at all till 15 Mins. Really upset with the behaviour and the ill service, we called up the third time and this time kindly note that it was 03:45 PM.Now, we spoke to Mr. Shahzad and then the Manager Mr. Arshad but in vain.He put our call on Hold like before. NOW The fourth time we had called just to confirm that the pizzas were not sent at all since it takes only 20 Mins from the outlet and it had taken more than 02 Hrs for the people to deliver a small order like us.The person this time Mr. Pavit explained us that the Pizza is out of the delivery area and thus, it got cancelled as soon as we had ordered. THIS IS REALLY VERY BAD THAT YOU ARE TAKING THE ORDER CONFIRMIN THAT IT WILL BE DELIVERED AND THEN EVEN AFTER 02 HRS OF WAIT YOU ARE INFORMING THE GUEST THAT THE ORDER CANNOT BE DELIVERED. ATLEAST IF YOU HAD INFORMED US WELL AT THE TIME OF ORDER ITSELF WE WOULD HAVE ORDERED FROM SOMEWHERE ELSE. BEING WORKING AT A FOOD PROVISION OUTLET AND KEEPING THE GUESTS HUNGRY SHOWS THE DEDICATION AND THE SERVICE SPRIT. PIZZA HUT REALLY SUCKS !!! - Ms. Ravina ( # [protected] )