Pizza Hut — Order delayed by 2 hours

Address:

Bangalore, Karnataka

Placed online order with payment at 7.30pm on 1st September 2014. They promised to deliver it by 8.00pm. When i called them[protected] at 8.12, they kept me on hold for 3 minutes and finally they cut my call, again i called them at 8.17pm, the cut the call after keeping me on hold for 6minutes. Again i called them at 8.23 pm for 4 minutes hold, and at 8.51pm for 11minutes. In total 24minutes conversation, the were asking all irresponsible questions like " which country are you calling from, which city are you calling from which number are you calling from? I was humiliated. Finally i got call from [protected](Boss) that my order is cancelled.But at 9.45 they delivered the order.