Pizza Hut — Order not delivered on time and free delivery denied although 48 mins (approx) had already passed.

Address:

New Delhi, Delhi

This is to appraise you and give a feedback on one of the most unsatisfactory experience from Pizza Hut. I placed an order over tel Number[protected] through my mobile no.[protected] at 18:03 hrs on 8th April, 2015. But the delivery was not maid in time and as per the policy the pizzas had to be delivered for free. The delivery boy reached at the delivery address at 18:47 hrs. When the same was asked from the delivery person I was denied for the same. When checked in the delivery challan we found that the order punch time 18:16 hrs although the order has been placed at 18:03 hrs and the same had been confirmed by the executive who took the order. The answer is required for the inconvenience caused. We tried to reach the customer care and lodged a complaint for the same but did not get any response. We have also dropped an e-mail to "[protected]@dil-rjcorp.com" but still there is no response therefore we have moved. The delivery challan has been attached for the same. Expecting some response on the same. Regards, Krishna Tiwari +91-[protected]