[Resolved]  Pizza Hut — order was accepted, but it was not delivered till late night and last it was canceled

Address:

Mumbai City, Maharashtra

I have ordered on 18/06/2014 at night 10.11 pm on number 39882988 to pizza hut. I had conversation of 5minutes 40 second. After clear conversation and amount which was 590 rupees my pizza was not delivered in between i called 2-3 times but this phone was not working and at 10.40 i was able to connect with 60009000 and had very clear conversation that what is status of my order as they were facing server problem so couldn't able to trace and CSE told that i will be getting call from my near store. After long waiting when again I called simply reply was my order has not been process and they cannot do any thing as store is closed.

Very pathetic way to deal with customer. To the worst part when i have submitted my feedback first time i receive a call to know the things i was in a meeting so your CSE agreed to call me after 30 minutes which they haven't called till date.what a way to deal with customers and feedback. i need some strong against the person who has taken order and need a apology in writing as my 2 kids slept without having dinner on that date.
Also advice to you if you cannot serve masses please don't come with any offer and you are not technically sound close down your IVR and telephonic based system


Dr. S.K Singh