Pizza Hut — Pizza remains in undelivered after 2 plushours

Address:Hyderabad, Andhra Pradesh

Pizza remains undelivered due to pizza hut internal system issue and communication gap between call center and store people. There was no sense o[censored]rgency even after telling to call center team and store people. I had to bring them on same page by requesting them to conference after long convincing request. Everyone was pushing the buck to another. Three parties; store manager of madhapur, call center guys, Gachibowli store manager. Call center guy has changed the store location from madhapur to Gachibowli. This location was not selected by me, it was taken automatically by Pizza hut website . so it was confirmed by call center at 13:33 that change of location has happened. So when I called at 2:10 to Gachibowli about pizza delivery the call went to call center, the guy confirmed pizza is out for delivery. I waited for another 20 min till 2:30. Still pizza was not delivered. Again I called call center and they said madhapur cannot deliver so we cancelled the order. So I asked him how you can cancel the order without informing me. Then he said he is going to cancel it and it is not cancelled. So I asked him which store will be in range is selected by you guys only so why I am being told about this almost 1 plus hour. So I told him that there is store close by house in Gachibowli, then he said yes we can take fresh order for you and you have to cancel this order. So all this non sense went on for 2 plus hours and these brainless people failed to understand basic things of business, forget about customer service. This incident happened today 03sep2015. Complaint by: Ashish Poogalia [protected]
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