PNB MetLife — Complaint against mr. Sahil anand at kapurthala branch head of pnb metlife for fooling a customer & blocking and not refunding my money

Address:	Kapurthala, Punjab, 144403
Website:	www.pnbmetlife.com

This is in reference to a policy no:[protected] bought by my mother (Mrs Meena Verma) from Palahi Village near Phagwara Punjab last September, 15...At Branch the agent told that the policy is of Ruppees 19000 i.e clearly mention in there docs...but at that time the price of police was more than 14778/- but the lady have no knowledge about this...My Mother agreed to Pay 19000/- rs for this policy which is debited from her running account..but the msg recieve from PNB met life was that the actual policy amount is 14778/- only on 20-Oct-2015..So afterthis msg we contacted to the BM of PNB Met Life kapurthala Mr SAHIL ANAND. It was case of Fraudlent beacuse the amount debited from our account is more than the policy amount..but the Manger himself not aware abt this Policy Price..we request him to refund the debited extra amount..but as per Manager concern the amount will refund back with in 3 days..but after 3 days amount is not refunded and when we again try to contact with agent and Manger also they dont have info abt the same..and they said again and again give me 2 days and further more again & again.. He often said he call back but still after 2 months no response from his side


Within these 2 months we didnt recieve any policy also..adn when i called to Mr SAHIL ANAND. then police came to my home on same day but the deducted amount still not received.Then i Filled the form to cancel the policy & BM told me refund will given to you with in 15 days. and today is 11th day so I also contacted with GURGAON office to check the status of cancelled policy.. But the senior agent told me there is no any such process for the cancellation same policy no.Then i Contact again with Mr SAHIL ANAND & he told me refund is in process but there was no refund process.

He has out rightly cheated me and I request immediate action to be taken against him. I have been following up with him since I got my policy and read the features to take corrective action but he doesn’t seem to listen . As much as I know that the company considers him to be an esteemed employee and believes in him to be the face of the organization in front of customers. I would like to warn you to stop him from cheating customers and winning awards for selling maximum number of policies. This may be extremely fatal for the image of the company.


Kindly look into the matter and arrange to return my money with interest ASAP, failing which, I will have to take strict action againt MR SAHIL ANAND (+91-[protected] )

I have tried getting in touch with the company but they have shown no interest in addressing the issue. adn now he is not Pick my Phone also and when somebody pick my call he said manager is not in the office

I feel it’s a shame that your employees sell volumes of polices for their own benefits by miscommunication and breaking customer’s faith.

Pls take Strict action against Mr SAHIL ANAND