PNB MetLife — Survival Benefit not paid even after 14 months.

Address:

Bangalore, Karnataka

My name is Pradeep and a resident of Bangalore. I took a Metlife Insurance policy in 2009 for which they pay a sum assured survival benefit every 5 years. PNB Metlife has been so ridiculously ignorant about its customers, despite calling them over 20 times about the Survival benefit that has to be paid as part of the Met Sukh plan. The call center either does not have a manager or a supervisor who cannot talk or fix the issue, all they ever say is we will check the back end team and get back to you. Somehow they just don't want to call back. It is so frustrating to make the executives understand your case every time you call them. Till date nobody has an answer when they can pay my money. I am so disappointed to have had taken a policy with them. Inspite to telling them I would register a consumer complaint against them they seem to be very cool about it and not bother at all.