Policy Bazaar — Car insurence

Address:	New Delhi, Delhi, 110088
Website:	www.policybazaar.com

In 2015, i purchase insurence policy for my car from policy bazaar.com which includes cng as well (Policy#[protected]).

This year, it was the simple case of renewal.

I don't change any details from my side however after purchasing the policy, i checked my mailbox and realize that cng is missing. It means they have some system issue which remove the cng in renewal. (Proposal#pb13pg0010692)

I immediately inform them through mail regarding this omission.

Old policy was still in force at that time. Next day there associate called me and i again explain them the situation. They can easily add the cng as new policy was not issued that time however there associate "neha" closed the case and send the mail "as discussed, we are closing the case" without adding the cng.

After repeated mails and communication, after a month they inform me that car inspection need to be done. For whole month my car was on the road without valid insurance policy as cng was update in rc.

In inspection, they noted down all the small damages, which means i may not get the proper claim in case of any big damanges to my car.

Further, there is no communication as to who will pay the additional cost in case of any additional charges for adding cng.

What about the no claim bonus for next year. Since this will be consider as new policy now.

I have even escalated this issue to sandeepk however yet to receive any response from hime.