Policy Bazaar — Claim amount not cleared

My claim no. Oc[protected]-00000595 was not cleared by the surveyor, inspection of the vehicle done on dated 01.06.16. Policy is from bajaj allianz. The surveyor is not giving the due claim.
On the date of delivery 04.06.16 surveyor said that he needs to do enquire regarding my last ncb, which meant further delay in delivery so i had to pay through cash, which defeats the purpose of this cashless policy.