Policy Bazaar — Non receipt of insurance cover note/policy even after successful payment on 29-9-15

Address:	122001
Website:	www.policybazaar.com

Dear Amit Jhingan, Thank you for choosing PolicyBazaar for insuring your ROYAL ENFIELD CLASSIC. Payment of Rs. 2249.00 for your Two Wheeler insurance policy has been successful. Please find the summary below. Your booking details are as follows: Two Wheeler Model ROYAL ENFIELD CLASSIC ELECTRIC START DISC BRAKE (500 CC) Two Wheeler Registration No DL1SSQ9000 Your Order No 27139734 Insurer & Plan Name New India Assurance Premium 2249.00/- Policy No. [protected] Transaction Number DHMP[protected] Customer Id 9265776 Mobile No [protected] Email Id jhingan.[protected]@gmail.com Date/ Time of Transaction 9/29/2015 10:17:25 PM amit jhingan Oct 8 (5 days ago) to bike Dear Policy bazaar team it is severely painful to express that its been a while & i am still awaiting a copy of the policy. the link here has an issue with the server & hard copy is yet to be received. this was the very first time i tried my hand on renewing a motor insurance policy through your esteem website but the experience just makes one realize how important are traditional methods of service. the payment details along with other information is already marked in the trail which was shared from policy bazaar as an acknowledgement. hope you can do some great endeavors to retain a client & promote your website among friends/ relatives & close acquaintances/ formal- informal get together s. looking forward for a quick reply & some gestures which prove that you value customers & wish to be here for a very long period with great positive vision/ missions. best wishes amit jhingan 1:15 PM (0 minutes ago) to crtbike, bike policy no.[protected] still waiting to hear back from you. its been a while & unfortunately even the soft copy is yet to be received. request you to look into the matter at top most priority since 1. the payment was made & the relevant documents are yet to be received. 2. i have been incurring extra cost since i cant ride my bike without insurance (as per motor vehicles act). i am forced to mark the same mail to customer grievance cell of the customer forum. feeling helpless & incurring extra cost to travel. awaiting some immediate relief. Poor customer