[Resolved]  Policy Bazaar — Poor service and mislead customers to sell policy by customer care

Address:

Pune, Maharashtra

Hi, I visited policy-bazaar 3-4 days back to compare insurance for my car. Earlier insurance for car was on previous owner's name and was expired. After making a search I got a call from Javed Khan who told me about some policy and convinced me for it. He asked me to wait for 2 days as Friday was off for him. On Saturday I got call from him, and he asked me to make payment immediately. I insisted that he should send me policy document or whatever he has promised on phone by mail, but he told me company has restricted out going mails facility. He shared the link through his team lead Umang Tondon and asked me to make payment immediately. I was into something else but still I logged in and did the payment. Then real annoying part started. He asked me documents after that and I shared it in another 5 min. Then I started getting calls from him, his team mates shahank, rishi and one more name I forgot. they were telling policy will get rejected as I have CNG and I have to take my car to insurance company office. But this was the thing I had already told them on the phone and I had provided all the details asked. I received 8-10 calls from team which were giving me non-sense suggestions. I told them to refund me money and cancel the policy, for that also it become my problem and they said they can not do anything. While taking payment why you people are in so hurry? Also because of your team, I have already lost 5 days and so much time on call and I am not sure about my money as I havent received any written communication regarding cancellation of policy. I have taken many insurance online but never had to speak so much on call in any of those policies. I regret my decision to trust policy baazar team.