Policy Bazaar — Unprofessional with zero creditaility

Address:

New Delhi, Delhi

My name is Manoj. I had visited "Policy bazaar" in the end of the month of February 2015, regarding personal loan and all the policies they were providing for the same. I gave the details required for initial input and as expected received a call from some agent on the next day itself regarding the schemes which are provided by policy bazaar. The one thing they repeatedly told and I enquired was the time it will take for my loan to be approved. The deadline they gave me was as follows: The day I will submit my form it will take - 2 days for processing - 2 days for inquiry - 2 days, at max 3 days for the approval and I will have the money transferred or will get a cheque by the end of 7 days The initial phase was very smooth as expected from any agency and there I got into contact with one agent who would be handling my case and his name was Mr Hemant Mishra and as usual he kicked off the initial requirement for my personal loan, asked for the following papers: - adhaar card - driving licence - pancard - pay slip - office address - whom so ever as additional On the next day itself the above papers were provided to him and by evening he received those papers and told that everything is perfect and I will have the money in next 3-4 days and so I didn't disturb him or policy bazaar. I got calls in office checking on my proof and identity which were provided as required. Now this was the 1st week of March and to guess it was 3rd of March and from my side all details were provided and everything was done. During all this time I used to get at least 10-12 calls regarding all queries and all the help they needed to fill in the gaps on my information. Now starts the actual work from their side and I was expecting a call from their side after a period of 3 days which I didn't get and the biggest of all jokes I that I cant call them back on their numbers from which they called and I have to follow a chain - that was my first taste of their customer service - 4 days over and still no calls and then the only thing left was to call them back and I got this customer service no from their site and I called them back, explained my side and as good people these agents told me that they have forwarded my complain to the personal loan branch and will get a call in next 10 min. I got a call in next 1 hour and now this agent - Mr Hemant Mishra called me and started to explain that, " Sir I was about to call u..." and then he gave me the first bouncer and told me that I needed to give him an additional paper for giving address proof. I asked him that why didn't he inform me the same when he had sent someone to collect these forms and when he called me to inform that I had sent him all the forms which he didn't answer. Now when I provided him with the same, he informed me that now it will take only 3 more days and by far I will get my money on 10th of Mar . So I waited for these 3 days and then again I didn't get a call on 10th so I called customer care and again informed them the same and they forwarded my complain and told me that I will get a call in next 10 min, which I didn't get on that day. So I called them back and then they informed me that the agent has left and will contact you tomorrow dot on 10 am. Till now it was good happy days and on next day I got a call from Mr Hemant Mishra and then he informed me that the my papers are under process. He told me that I will get my money in the coming 2 days and now I was feeling bit uncomfortable but since I required the money and I was on the receiving end I felt that I should be patient. Then 2 days after I didn't get any calls from him so again I called the customer care and told them my problem, they forwarded my complaint and I thought I will get a call but I didn't. So I called them back around 5 times with same response and now I started to feel irritated and I blasted for first time and now they directly provided me with the number of personal loan branch and I called on that number and there my agent received the call and I asked him why didn't he called me back and there was no reply and then he told me that he had spoken to the HDFC bank agent and things are under process but by now I was feeling very much irritated and for sure Mr Hemant Mishra's word had lost all the creditability and so has policy bazaar. So I told me him to give me one date and he told me Sir 3 days you will have the money in your hand, so I didn't disturb him but that 7 days process had gone to 20 days and still nothing in sight but money requirement was becoming urgent day by day. Now on the 3rd day I called him because I by now knew that I cant wait him to call me back and so there iy goes, no one was receiving the calls on the other side and again I needed to call customer care and asked him if Mr Hemant was there and he replied in positive so I told them to inform him to call me back which he didn't on that day. All my limits reached my max, when he called back and told me that it is still under process and will take time so I told him to just cancel that but he requested me that sir just wait for some more time and I will get it. But by know I knew that policy bazaar don't have ethics, are totally unprofessional and the lies they say are way beyond I ever had to face. I told the agent to cancel the loan process and everything, he told me that he will cancel it. I told him to return all the papers which I gave him some 5 days from today which he told me he will sent on the next day. During this time I started to get calls from policy bazaar to take schemes: car loan, home loan and credit card etc. Now this explains all that in their profession. Now that it has been 5 days and I hadn't received my papers back and now Mr Hemant Mishra is not attending my call, what do you expect from me. Sir I know your branch address but because I am too busy right now I am not able to go and speak to you people personally.