[Resolved] Poorvika mobiles - Ekkaduthangal Branch — Samsung Galaxy S6 Edge Plus Tempered Glass - Fraudulent, Cheating

Anusu Deen

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600032

I bought samsung gslaxy s6 edge plus tempered glass for Rs.2000. It came out automatically and broke within 5 days. I went to the ekkatuthangsl branch where i purchased and asked for a replacement. First they said they will replace but after that they said they cannot replace and i was fighting for replacement atlast they got Rs.1000 from me and only replaced that too a defective one. Then again went to the shop and told about the problem and they said they dont have the product in their branch and sent me to valasaravakkam branch. I went in my bike and there was heavy rain eventhough i went to the branch. They also put me a defective one which was coming out at one corner and i am using it now. These people are cheating to the core and i lost my Rs.3000 totally. Please take necessary actions.

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Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Nov 30, 2015

Updated by Anusu Deen First tempered glass was bought on 23rd Nov 2015 and got broken on 27th Nov 2015. I again got a new one on 30th Nov 2015 which was a defective and they said they will not replace and i am using that defective product now.

Verified Support

Dec 09, 2015

Poorvika Mobiles Customer Care's response Dear Anusu Deen, please share your contact details and required details to the following mail id Aishwarya Kothandaraman <[protected]@poorvika.com> or call [protected] to provide solution. Thanks, Customer Support.

Verified Support

May 09, 2016

Poorvika Mobiles Customer Care's response Dear customer,

We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in.

With Regards.
Manager - Customer Care.