[Resolved]  Pothys — Arrogant behaviour of staff

I am Dr Suguna (MBBS, MD) working as Assistant professor in a medical college, Pondicherry. We had been to Pothys, Pondicherry on 17.10.2014 around 5 pm with my friend who is also a Doctor. After our purchase in the garment section for about Rs 1500, we went up to the supermarket section (fourth floor) to shop for our discount money of Rs 26/- But during the process of looking for Rs 26, we ended up purchasing items for Rs 478. When we came to the billing counter, the biller who was a female with a blonde hair, checked and billed our items. When the bill was about to be printed, i realised that i didn't provide her with the discount bill (Rs 26). Sooner i intervened and gave her the bill, for which she denied to include in the original bill (Rs478). When i asked her politely about what can be done now, she gave a very sarcastic reply " ADHELLAM INCLUDE PANNA MUDIYATHU, BILL CLOSE PANNIYACHU" . Then i asked her again what can i do with the bill now, she again said rudely and sarcastically in Tamil, " ANGA POI YEDHAVADHU CHAAT ITEMS VAANGI SAAPTUKONGA". After the final billing, we had to receive a balance of Rs 22, for which she gave a POPPINS worth Rs 2 without our consent and put in our bag. We were really pissed off with her bahaviour, and again purchased a KIT KAT dark chocolate worth Rs 25 in exchange for our discount coupon, and we still had a balance of Rs 1, for which she replied " INNUM Rs1 BALANCE IRUKU, YEDHAVADHU THINGS EDUTHUTU VANGA". We walked out of the supermarket since we were irritated by her foul behaviour. We also complained orally to the customer care in the same floor. We also registered a written complaint in the ground floor and spoke to the incharge person.But no actions have been taken yet. The very purpose of lodging this complaint is that, 1. the bad behaviour and arrogant attitude of the staff should be dealt with 2. it showed the height of disrespect towards people 3. if educated people like doctors can be humiliated this way, then wat is the state of poor illiterate people