[Resolved]  Iball 3G 7271 Hd70 — Don't care about customers

Address:

Coimbatore, Tamil Nadu

I am PRAKASH. I brought my new 3G 7271 HD70 a performance series tablet on 16/06/2014. On 02/07/214 it was dead and I found NO POWER. Immediately on next day I went to iball service center in Coimbatore and handover to them. Service engineer Documented the case and he said that the device need to send Chennai because tablet service station is available only in Chennai and they will be revert back in case of any physical damages. Obviously, I know that physical damages not comes under warranty, but the issue starts later on, they were under research I think.

After 3 weeks, on 30/06/2014 I received a call from local service station (after many follow-ups) and simply he told me that your device display was physically damaged, I asked him why? you peoples took this much time to find this issue? And is it the reason it become NO Power? (Issue locked as NO POWER & now (after 3 weeks) it was a display crack). He told that incase want to change the display you have to pay 2000 for it. I refused that and asked him to return the device without replacing display.

Actually I love Iball products, my first desktop cabinet, SMPS, pen-drive, WIFI router and now TABLET. It is a very nice experience too. Now the problem is again on 31/07/2014 I call up to the local service station and check for my device. They simply replied as we need to check it, and will be call back you. Waiting for an hour and again I call-up and service engineer asked me to come and collect the device.
I went there and found the device with damaged display, and it seems like a device found after 100+ years (that much dirty) old and convey my dissatisfaction. I started to check the TABLET and found some error popup and SIM not deduct on it and I asked the service engineer to check both the SIM, but it was refused to working and to response service engineer. Finally he asked me to hand over the device, and collect it after our call.

Today is 02/07/2014, completing a month with service station. Now I am waiting for their call. I just want to know how these service engineers are placed in I-ball? and why they were spoiling the brand? and will they care about the customer product? What will be reaction from I-ball for their customer?

Document No: [protected]

Note: I request I-Ball to educate your service engineers about product service and handling customer product.