[Resolved]  Prestige — poor service

Address:Chennai, Tamil Nadu

We had purchased a Prestige Glass Top Gas Stove 1&1/2 year back. As we had some ignition problem with the burners we called the Prestige service center, arumbakkam, chennai.(office nos.-[protected], [protected]) requesting for a service and they routed us to a service mechanic who came and cleaned the tubes.But we are facing the same problem till now even after servicig and in the due course we tried calling same office and also the mechanic, and both are not picking our our phone call for more than a week.Is this the response and service quality prestige offers to his customers?.
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Aug 14, 2020
Complaint marked as Resolved 
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I have been using prestige three burner glass top gas stove since one and half year. the warranty period of the product is 2 years.The lower body of the burner have started melting and burner now could not stand without external support.I complain about the problem at the prestige service centre, indore.No action has been taken till date.
Dear Madam/Sir,
We bought prestige gas stove for 5000Rs in Dec 2013. 3 days back the burner had a problem and we lodged a compliant. Even though their service level agreement is 48hrs, no one has shown up. Their service is so pathetic that I would not advice anyone to buy perstige gas stove (premia). How do they expect people to stay without gas stove for 3 days? Today @5PM they inform me that the technician can only attend on Monday which would effectively be 5 days.
Please tell me my options for recovery.
Thanks,
RJ

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