[Resolved]  Printvenue — Product not delivered

Address:Allahabad, Uttar Pradesh

Dear Sir, I had placed an order on printvenue with Order Number[protected], on 9th October 2014. I had placed the order to give the Parker Pen as a gift on 25th Oct 2014 and the web site also promised to deliver the same in 5 working days. Time was a assence as the product was purchased as a gift for my father so that on the day on 'Kalam Dawaat Puja" he could use the pen. I had sent a complaint to the customer care of the company and was given a Ticket ID No.91458 on 16.10.2014 but didn't get any response. Then again I had called on 20th Oct 2014 and I was told the product will be dispatched on the next date i.e. 21st Oct 2014 but again nothing transpired and when the product didnt reach till 24th Oct 2014 I had again made a complaint online and was given a Ticket No. 94387, which was auto generated, through email. Nut till date nothing has transpired and when today I had called again I was told the product will be dispatched on 27th oct 2014. But since the purpose had frustrated therefore I wanted to cancel the order but they refused to do so. The guy on the customer care had no answer to any of my query and kept repeating it will be dispatched on 27th Oct 2014 and then he placed me on hold never to return, saying I will transfer your call to a senior. The call timing was about 6:50PM. I wish to make this complaint as these people are adopting un-ethical practice without any accountability. They have no mechanism of grievance redressal which is amounting to immense physical and mental agony and should be compensated for their act. Kindly register my case and penalise the printvenue company for making false promises and harassment. Regards Siddharth Nandan 54 George Town Allahabad-211002 (c) [protected]
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Aug 14, 2020
Complaint marked as Resolved 
PrintVenue customer support has been notified about the posted complaint.
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Dear Siddnandan,

Sorry for the unpleasant experience. We have forwarded your complaint to the concerned team and they will get in touch with you at the earliest.
You can also contact us on [protected]@printvenue.com for further queries.

Regards,
Team PrintVenue.
Dear Siddnandan,

We are sorry to hear about your experience. We have forwarded your complaint to the concerned team and they will get in touch with you at the earliest.

You can also contact us on [protected]@printvenue.com for further queries.

Regards,
Team PrintVenue
Dear Siddharth Nandan,

Your product has been successfully delivered. We are arranging a call back for you. Someone from our team will contact you at the earliest.

Regards,
Team PrintVenue

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