[Resolved]  [protected] — Credit card fraud

Address:Khordha, Odisha

Call was from [protected].

I want to report fraud that has happened on my Credit Card.
I got a call today morning from a person claiming she was calling on behalf of ICICI bank and that i am a privilege bank customer.
She mentioned Bank is redeeming my reward points of 800 which had already expired by issuing a new card and the 800 reward points will be redeemed by a Online shopping facility.
All i had to do was to confirm them, they will send me a pin via sms, i will get a call from the Online Agency.
Once I confirmed this Online agency, they will do the transaction via my reward pts, it won't reflect on the card so need not pay anything.

I was wondering about my reward points for last few months, so I got interested.
She gave me my details like the last four digits of my credit card, that it was visa and my DOB for which i was convinced that the call from ICICI bank.
She asked me Issue date, expiry date, CVV number, i told her i shouldn't be giving that to anyone, she said see I told you Visa card first few numbers, details like DOB, how will i know unless i am from the bank!!

So I gave her the details, i got an sms, she asked me the number is recieved.
I just saw the sms was from ICICI Bank and gave her the 6 digit number without reading the entire SMS.
Unfortunately it was the OTP.

Few mins later I got an sms of Credit card transaction of Rs 7750.

I tried calling back to the so called customer service, but phone was out of range,


Also refer to this link below :-
police-against-anjali-sharma-[protected]-for-cheating-rs-7750-through-credit-card-tran...

I am not the first one to have gone through such situation.This looks like a big hacker gang stealing money using Bank details.This is a big threat.Please look into this urgently
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Aug 14, 2020
Complaint marked as Resolved 
Jul 24, 2014
Updated by apatnaik
I am aware of what you are bank is saying, but how come someone got my Credit card details, they are aware of my card number, my full name and that am privilege bank customer!
Your system is not enough secure, unable to save customer's personal details and just cannot address "Fraud" cases!
Just by saying its the customer fault is not a way to address these kind of situations, you are not even trying to attempt these enumerous cases against the same merchant with ICICI!

There are lot of banks abroad where such customer grieveness are handled deligently, they simply cancel any fraud transaction.

When as a customer I am saying I haven't done any such transaction, why can't the bank cancel such transaction?
You have the caption "Incase you don't authorise this transaction, contact ICICI 24*7 Support numbers", how does it help?
Any Customer will simply loose faith in your bank and eventually go to any other bank who can atleast secure their details.
Complaint comments 

Comments

Dear Sir,

ICICI Bank never asks personal, account or financial information from the customer’s. Please do not reveal your financial details or passwords to anyone. We request you to write to [protected]@icicibank.com with your contact details. Refer '117989' in the subject line.

Regards,
ICICI Bank Customer Service Team
Hi,

Exactly same incident has happened to me too.. The call was from the above said number and they said everything which you mentioned.
This amount of 7, 750/- should not be credited to their account.
Just found their are a lot of complaints for the same number with the same amount.
They should be held as soon as possible.

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    Contact Information

    Bhubaneswar, Odisha
    Odisha
    India
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