[Resolved]  Eureka Forbes / Gold Nova Water Purifier — Eureka Forbes - Service Contract for Water Purifier

Address:

Maharashtra

We purchased a Gold Nova Water Purifier from Eureka Forbes when we were at Mumbai. Thereafter, the executive from the authorised service centre of the company named Sai Raj Enterprises attended our house and advised to have the service contract for three years. The name of executive is Sagar having mobile number +91-[protected]. The contract was for the period from[protected] to[protected]. He charged Rs. 3000 for such contract. He was informed that my husband's job was transferable to which he said that service under contract will be provided all over Maharashtra / India. The contract included two servicing and the replacement of candles free of cost per year. He was subsequently transferred to Amravati in August 2011. The concerned dealer at Amravati named Trimurti Enterprises Re-installed the purifier by charging Rs. 615. However, he refused to recognize the contract and refused to give services as promised and that he advised me to contact the dealer at Mumbai. Accordingly, I repeatedly made contact with said Shree Sagar so also with Sai Raj Enterprises[protected] but in vain. Having lost all hopes, I made contact with the local dealer at Amravati that is Trimurti Enterprises and requested him to replace the candles and to undertake servicing of the machine. He did so but for Rs. 1530. Thus, I was required to make additional payment for no fault of mine. The company, the dealer, the executive etc. all are responsible for such poor performance and false representation. I hereby would like to caution public at large that they should be careful while dealing with and before purchasing any product of Eureka Forbes. I am herewith attaching the copy of contract for your perusal.