[Resolved]  Hindware Sanitaryware & Industries Ltd. — poor delivery of products

Address:	Uttar Pradesh
Website:	hindware.in

Hi,
I purchased F Morwen series designer wash basin along with 2 other Queo wash basins vide sales order no. 1004so/12-13/000550 dated 31.08.2012 but water drain pipe was not supplied with this particular wash basin which fact was discovered at the time of installation. When I contacted Evok store,I was given customer care number of Hindware by the store manager Mr. Negi whereas it was duty of the seller to provide products complete and safe. However,I contacted customer care number and they told that it was not available with them. They further asked me to contact Mr. Sunder who in turn told me that it was job of the Evok store, however, I could search it in Chawdi Bazar. Amazing. It proved the Earth is round. This is a different type of drain pipe not available in open market and local Evok staff, looking at its past attitude,does not seem to be of much help. No one is telling me the address of Queo dealer from whom I can procure the system on payment, if Hindware/Evok is not ready to accept their responsibility to deliver product complete in all respect. Evok can check from their delivery challans whether this drain pipe was delivered or not? I explored the possibility of procuring it from open market and showed the wash basin to a renowned dealer of sanitaryware who told me that he is not aware of any other company delivering wash basin with such system. This vanished my hope of procuring it from open market and I may be left with no other option but to suffer a loss of Rs.35,000 odd on purchase of this product and to buy a new wash basin but certainly, I will now not buy any Hindware product.
Yours Sincerely,
Prabha Wati Chauhan