Hp Gas — Refused to Fuel my vehicle, Did not show Quantity test

Address:Malappuram, Kerala

Sir
My name is Suburaj., an Officer in Indian Government. My complaint is against Licensee of HP Outlet Dealer Muhammed Suhail, Seepeace Fuels, Greens, Pandikkad, Kondotty, Kerala. Explosive order No. p?SC/KL/14/364 P32824

I am a regular user of HP petroleum and products in last 30 years. On 03/10/2013 at 10.45 Am I went for HP fueling station There are three Gasoline (Diesel) Pump is there. In one pump I parked my vehicle and waiting for 5 min. No one is not fueling my car after 5 min one of the pump operator came and informed me that the concern operator went for tea so you have to park another Pump. So I round the petrol pump again and parked the next pump (it is so difficult due to traffic). There I wait for 10 min again the operator told me that, the operator may be available in that pump after 30 min. So you have to park the third gasoline (diesel) pump. I shouted the operator I am waiting here for more than 20 min, why don’t you informed me this matter earlier to avoid wasting of my time and I parked in third pump. He told that, fueling is your essential I don’t care about any complaints and he refused to fuel my vehicle. The Manager from the fuel station came and he also shouted me without any reason. The manager told me that there is a phone number of sales officer in HP, Calicut. You may call and inform the complaint. We don’t care or don’t worry about your complaints. I called the sales officer, first he listen my complaint and again he did not took the phone. The manager from the HP outlet behave rash and hard. He refused to fuel my vehicle and I demanded for quantity test he refused to show it. I have an important meeting on 03/10/2013at 12. AM at Calicut. I am unable to attend that important meeting because on the way my vehicle gasoline empty and I took taxi and collect gasoline from another pump and filled in to my vehicle and continue my journey. Please see the attached CCTV camera in the petrol pump and then you may understand their behavior and rash treatment. Please advise them to understand the customer urgency and behave accordingly.

I am expecting necessary actions in this matter
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