[Resolved]  Naaptol / Sofa Cum Bed — damage material sent

Address:

Medak, Andhra Pradesh

Greetings,




We have ordered the product “Ultimate Sofa Cum Bed” from your site. This product got delivered to us on 9/1/2013. However, it appears that the product which we received is bit smaller than the product which we ordered.




The product shown on the website and which we ordered has 4 vacuum holes on it, but the product (Ultimate Sofa Cum Bed) which we received has only 3 vacuum holes on it. Please find the attached picture shown on the website with the file name "Product on the site" and the picture of the product which we received with the file name "Received Product with only 3 vacuum holes"




Also, it appears that the received product has some defect. I believe there should be some joint between the vacuums, but one of the vacuum hole is not fixed properly. Please find the attachment with the file name "Defect".




Also, please find the below Invoice/Order details for your reference:




Order No -5752184

Awb No.: [protected]

Invoice # 839981/DL/0437322/[protected]

Invoice Date – 09/01/2013



We have spoken to one of your customer care representative (Akmal) and have informed the same and the case/complaint number given is 4037422.




Please do the needful at the earliest.




Thank you in advance!

Ganeshan T.V.








3 attachments — Download all attachments View all images Share all images