[Resolved]  Professional Couriers — Empty cover received - Items missing

Address:

Chennai, Tamil Nadu

Hi, My Father sent a watch through Professional couriers from Salem to chennai.My wife received the courier and checked.she was shocked by seeing that empty cover.It costs around Rs.2000/-.When my father enquiries about that couriers they are telling to give a letter for theft of the items. I enquired Chennai office regarding the courier they are saying that we don't have any control you have to ask Salem office.I asked them to check the peoples who carried the items (it may be 2 peoples or 2 branch office) they told that we cannot do that and we don't have those details(Surprising). Better you can check with Salem office . Written Letter given to the Salem Courier office.what is next step? Is there no way the Courier office can track the people whoever carried the items.Same reply is given to all the people who faced this situation