Professional Couriers — Irresponsible Customer Service - Bangalore Region

Address:

Bangalore, Karnataka

PARCEL STILL NOT DELIVERED TO THE ADDRESS AFTER 10 DAYS We have booked a consignment from Erode to Bangalore on 20th June 2015 and asked them to get it deliver by today, 22nd June 2015 at any cost since its very urgent. When tracking the package, it has reached Bangalore today morning (22nd June 2015). I keep reaching people from morning 9 AM about the parcel and getting different answers. Below is the status of the package. I dont think delivering parcel to Whitefield from Ramagundanahalli is not too long. Jun 23 2015 14:46:19 Bengaluru Recieved at Bengaluru-Ramagundanahalli RGA Jun 22 2015 12:12:44 Bengaluru Despatched to Bengaluru-Ramagundanahalli RGA Jun 22 2015 07:32:52 Bengaluru Despatched to Bengaluru-Mahadevapura MHP Jun 20 2015 04:35:21 Erode Despatched to Bengaluru I was calling customer care numbers continuously every 30 mins. I tried all the numbers few are not working and others are all the time busy. I tried calling local office, where the package is (Ramagundanahalli). Mobile number is switched off. Below are list of number I reached today for one parcel. [protected] [protected] [protected] [protected] [protected] [protected] Customer Care : [protected]/42/43/44/45, 22230457, 22230459, 22247957 Should I reach these many numbers to get one parcel delivered?? At the end the day, I am getting response from customer care person we will deliver tomorrow as there is shortage of staff in local office. Is this the right response, we customer should get it? Also, I have logged the complaint today morning itself for the same, to get it delivered by today. This is not happening first time.