[Resolved]  Proptiger — Horrible post sales service experience --- 3 times with me only

Address:

Gurgaon, Haryana

I booked a property through proptiger. At the time of booking, they themselves promised to provide services - such as pick up and dropping of cheques to the builder whenever the demand letter comes. Then, after doing it a couple of times, they started delaying the cheque pick ups..started complaining why they have to do it. Three incidents i must report: 1. Once it was delayed by them to drop the cheque to the builder. I paid about 3500 as late charges. 2. Once, the person in the gurgaon office simply refused to send a runner to pick up the cheque. First he kept delaying. I called him about 20 times and finally he said he can not provide anyone. I called customer support and they told they will arrange and they did and cheque was picked up and dropped just in time. Also, they told me to call them directly from next time. 3. I called the customer services..two weeks in advance. They sent the person to pick up the cheque in a day. The person said he cant come..and would come by two more days. I was ok. He picked up the cheque in three days. After his pickup, in a week, I called him to confirm whether he has dropped the cheque to the builder. He said no he just took it and dropped it in the Gurgaon office. I was shocked because this runner, Name - Sanjay, is the person who takes the cheque and drops it at the builder every time. I told him to drop it. I reminded him and called him after 2 days to confirm -- He assured me that he has dropped it. I was relieved as this was the last day. Next day, i received a call from his senior, Rajan, from gurgaon office. That he had gone for diwali vacation and my cheque was locked in his drawer which he can not find now. So, i need to send the cheque again to them. I told him that Sanjay has already confirmed that the cheque is dropped. He the was rude and said he was just informing me out of goodwill..as it is none of his business and sanjay is just a runner. I asked him...why he didnt send the cheque to the builder and locked in his drawer and went for Diwali vacations. He did not reply and said it is upto you. Do what you have to. I called customer care and told them. They got back to me after some time and spoke to Rajan and somehow the cheque was located and dropped. It was late. Proptiger assured me that builder will not charge late payment. I said i want it in writing from the builder via a mail along with the receipt. They said fine. I did not recieve any such thing. After that i have followed up with them n number of times and they finally said builder will not do it...but we assure you that no late payment charges would be there. I told them to give it on writing via mail or letter. They have not reverted. Ultimately, a most horrible post sales experience. Pratibha