Provogue — Didn't receive my watch Order No:[protected]

Address:

Hyderabad, Andhra Pradesh

Hi. I placed an order on "9/30/14". The status of my order is still 'Processing'. I placed a complaint trough email to [protected]@provogue.com but there is no reply. I tried calling customer Care No:[protected]. It is not working. It is about 1 month since I placed my order. May I know when can I get my watch.